Refund & Return Policy

Last Updated: October 26, 2025

Thank you for shopping with Advance Textile Collections Faisalabad (ATC FSD).
We value your satisfaction and strive to provide you with high-quality products and a smooth online shopping experience.
Please read our Refund & Return Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns or exchanges only in the following cases:

• The product you received is damaged, defective, or incorrect.

• The item differs significantly from the description or image shown on our website.

Returns are not accepted for:

• Minor color variations due to lighting or screen differences.

• Change of mind after purchase.

• Used, washed, or altered items.

• Products sold on clearance, promotion, or sale.

2. Return Conditions

To be eligible for a return or exchange:

• You must contact us within 48 hours of receiving your order.

• The item must be unused, unwashed, and in its original packaging with all labels/tags intact.

• You must provide your order number or proof of purchase.

Failure to meet these conditions may result in rejection of your return request.

3. Return & Exchange Process

Follow these steps to initiate a return or exchange:

1. Contact Us:
   Reach out via WhatsApp at +92 306 9511223 or email info@atcfsd.com within 48 hours of receiving your order.

2. Submit Details:
   Provide your order number, reason for return, and photo/video proof (if applicable).

3. Approval & Instructions:
   Once approved, our support team will guide you on how to send the product back to our return address.

4. Inspection:
   After receiving your item, our quality control team will inspect it before approving your exchange or refund.

4. Refund Policy

Refunds are applicable only if:

• The product is found defective, incorrect, or unavailable for replacement.

• The return request meets all the above conditions.

Refund Method:

• Refunds are processed through the original payment method (if applicable) or as store credit that can be used for your next purchase.

• Refund processing time may take 7–14 working days after the returned item is received and verified.

5. Exchange Policy

If you receive a defective or wrong product, we will exchange it with the correct item (subject to availability).
If the same item is not available, you can choose another product of equal value or request a refund.

6. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges on:

• Undergarments or personal-use products.

• Used bedding, blankets, or fabric items.

• Customized or made-to-order items.

• Sale or clearance products.

7. Shipping Costs

• Return Shipping: The customer is responsible for return shipping charges unless the product was defective or sent in error.

• Replacement Shipping: If a replacement is approved, we will cover the shipping cost for sending the new product.

8. Late or Missing Refunds

If you haven’t received your refund after the stated time:

1. Check your bank account or wallet again.

2. Contact your payment provider, as it may take some time before your refund is officially posted.

3. If you still haven’t received it, contact us at info@atcfsd.com or +92 306 9511223 for assistance.

9. Contact Us

For any return, exchange, or refund-related queries, please reach out to us:

Advance Textile Collections Faisalabad (ATC FSD)
📍 Faisalabad, Pakistan
📧 Email: info@atcfsd.com
📞 WhatsApp: +92 306 9511223
🌐 Website: www.atcfsd.com